Twenty-five years experience in assisting automotive OEM's, importers, distributors and dealers with their sales, customer service and I.T. strategies.
Highly conversant with CRM and supply chain systems, parts distribution, workshop & warranty, sales & marketing, customer care, vehicle administration, direct communication systems, financial management and executive focus applications.
He continues to provide advice and guidance and write regular articles and blogs on CRM solutions as well as CRM concepts and implementation strategies in the Asia Pacific region including Australia, Singapore, Malaysia, Hong Kong, Thailand and Vietnam, to improve the overall productivity and profitability of companies through a better understanding of customer relationship management and leadership development.
