The CRM Asia Solutions blog contains the latest Zoho news and useful tips and tricks for the full suite of Zoho online business solutions
Zoho CRM is now integrated with Facebook, which means Facebook profiles of prospects and contacts can be integrated with CRM Leads and Contacts modules, providing a platform to centralise a truly in depth knowledge of your prospects and contacts and relations with them. Social CRM is here to stay!
Tags: zoho crm, zoho crm facebook integration, social crm, linkedin, facebook Read More
With over 800 million users, companies all over the world are looking at harnessing the power of Facebook and other social apps like Twitter.
Zoho Support (online HelpDesk solution) has a new social integration function that synchronises comments and feedback posted by customers / prospects on your business Facebook page and Twitter account right into your Zoho Support HelpDesk as tickets allowing you to use social channels as business support apps.
Tags: Untagged Read MoreThe new Zoho CRM multi currency feature provides you with the ability to easily support business transactions in the global market place, in multiple currencies.
Tags: zoho crm, multi currency crm, zoho crm multi currency, multi currency sales Read More
Zoho, the creators of over 25 online business, collaboration and productivity applications, recently announced three new native mobile apps; Zoho CRM on Android, Zoho Projects on iPhone, and Zoho Docs on Android, providing you and your teams with highly flexible mobile access over your key business data.
Tags: mobile business apps, mobile crm, mobile zoho crm, zoho mobile Read More
If your business is in Australia, New Zealand, USA, or Canada, and your company accepts a large amount of daily payment receipts, with the Paypal Payflow Payment Gateway you will be able to quickly receive online payments from your customers, and, at the same time, take advantage of some great reporting features.
Tags: zoho invoice, zoho books, zoho accounting, online payments Read More
Evaluate your company and measure your business using Key Performance Indicators.
Tags: key performence indicators, key performance reporting, kpi, performance reporting, zoho reports, sales reporting Read More
Zoho CRM can be used to segment and export data such as leads, contacts and other data, which can then be used in other software, for example in email marketing apps. Here's how...
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Zoho have recently announced their "Zoho Support Express license", for Zoho Support online customer service software, which targets small businesses that have customer service support requirements but do not have designated full time support agents, or perhaps part time/seasonal support staff...
Tags: customer service, online help desk solutions, zoho, zoho support, zoho web apps Read MoreYou are currently at the airport waiting for your plane, and, as, your company’s national sales manager, a client calls with an issue that requires an online web meeting to be held within the next two days. You are confident that the regional sales executive and regional engineer that are assigned to this client are available in two days time. In the interest of expedience, and pleasing the client, you make arrangements with the customer to hold the web meeting in two days time...
Tags: zoho crm, calendar management, customer service Read MoreWe were asked on the CRM Asia Solutions online Chat line the other day what Zoho Docs is and what can business people do with it.
Zoho Docs is online document management application where you can store files online, securely in a centralised location and provides a platform to access documents from anywhere, online. Zoho Docs can be your the homepage for all your documents, spreadsheets, presentations, pictures, music, videos, indeed all your online collateral.
With Zoho Reports you can develop highly effective business reports. For example, monthly profit and loss financial reports, or perhaps after sales productivity and customer satisfaction reports. Zoho Reports allows you to work more efficiently by streamlining your reporting channels to distribute these reports to the people who need them, based on their hierarchy in the organisation. And it does this without the need for creating separate reports.
Tags: report distribution, zoho reports, sales reporting, online reporting, online business intelligence Read More
As a Project Manager you need to organise your own and your team's tasks. Task owners need to then manage them and ensure they get completed so that you can track progress and report back to the client/stakeholders. All too often though, you may find yourself doing more task management than project management, and before long the people management, issue and risk management and worse still, delivery of the project start to slip! Zoho Projects newest feature improvement can help you keep task management time to a minimum and can help you focus on delivering the project.
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The latest version of Zoho CRM has many subtle improvements as well as new functions and features. Here's another one that provides more flexibility in creating personalised email templates for email marketing or sales process emails.
Tags: email marketing, zoho email marketing, zoho crm Read MoreSo, it has been a few days of the new user interface of Zoho CRM, how are you finding it? OK, we hope. Like anything that changes after being established for a few years, it may take some getting used to but here are a few of the new features and also latest functions that have been incorporated into the new look Zoho CRM as well as a video showing highlights...
Tags: zoho crm Read MoreWe are pleased to announce that Zoho CRM is about to launch a completely new user interface (UI), which will make the increasingly popular online CRM solution easier to use and bring it inline with the UIs of many of the other Zoho business apps, which are being integrated one by one, providing a truly powerful suite of online business solutions.
Tags: zoho crm Read MoreThe recent, disastrous floods in Thailand have proven to be extremely costly to many businesses in terms of lost revenue due to disruption to business and perhaps more damaging, loss of critical business hardware, software and data due to lack of adequate disaster management procedures. Businesses have been wiped out, the hub of the country has been deeply affected with losses in the millions of baht.
Tags: businss continuity, disaster recovery, backup planning, risk mitigation Read More
We are excited to announce the update to Zoho Projects which enhances the product, and at the same time, simplifies its use.
Tags: online project management software, zoho projects Read More
The Zoho Projects web app for iPhone, and Android devices is now available!
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"When do I convert a lead?"
This is the most common question we hear when doing Zoho CRM training related to leads.
Instead of struggling with the "when", focus on the how and implement a simple policy to help act as a guideline so that your lead conversion and sales process are streamlined and efficient.
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A 'view' in Zoho CRM is a filter, available on every module, which if used properly can be a great way to increase productivity and get access to accurate information.
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Zoho offer a suite of online business tools, including Zoho Wiki, which is an online wiki solution that allows you to quickly and easily create an organisation wiki without any technical knowledge or hardware or software. You can even integrate Zoho Wiki into your Zoho CRM to allow relevant teams to manage wiki information keeping your teams up to date and informed on all corporate matters...
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Here we briefly review the major the project management challenges of collaboration, online and up to date resources, project assets, project meetings and so on. You can also find an embedded Zoho Show presentation where you can find out more about these issues and also how Zoho Projects can assist you to overcome them.
Tags: cloud computing, zoho, zoho projects Read More
Web Tabs allow you to link embed websites or even third party apps like Accounting or HelpDesk apps within your CRM, giving your teams a truly multi purpose portal at their disposal.
Tags: integration, zoho crm Read MoreCRM Asia Solutions presents Cloud based, Zoho applications for Corporate Businesses, Small Businesses, Internet & Software Development Companies, Legal / Law Firms, Property Services Management Companies, the Sports and Leisure Industry, Team Based Operations, Claim and Warranty Management, and Schools, Education and Training.
Tags: zoho online apps, zoho crm, cloud computing, zoho Read More
With Zoho online applications you can concentrate on growing your business while we at CRM Asia Solutions and Zoho look after your software, hardware and support using Cloud Computing technology.
Tags: zoho, cloud computing, zoho online apps Read MoreZoho CRM can now be integrated with your PBX system to efficiently log incoming and outgoing calls, providing an integrated CRM PBX solution for fast and efficient call operations.
Tags: PBX, Zoho Phonebridge, call logging, zoho crm Read MoreZoho CRM has released the Mobile CRM iPhone App which is a CRM for iPhone application that will provide your sales teams get immediate access when on the go to their Leads, Accounts, Contacts, Potentials and Activities information stored in Zoho CRM.
Tags: mobile zoho crm, mobile crm, zoho crm Read MoreCustomer Relationship Management (CRM) applications are being implemented on a regular basis by small to medium sized companies.
Just as the benefits of CRM systems vary from company to company so, too, do the costs.
At CRM Asia Solutions we implement the Zoho CRM applications into small to medium sized companies.
CRM costs break down into three areas; the software, professional services, on going support.
So how do you find out how much a Customer Relationship Management (CRM) system will cost?
When you have defined your business needs and goals you will be able to obtain quotations for:
1. CRM Software Costs.
CRM Asia Solutions sells and support the Zoho CRM application, a solution that is delivered by Software as a Service, and costs US$12 per user per month.
2. Professional Services Costs.
CRM Asia Solutions' professional services cost from US$500 with the Rapid Implementation Package. For more complex CRM requirements requiring the customization of Zoho CRM costs are typically in the US$2,500-US$5,000 range.
3. On Ongoing Support Costs
CRM Asia Solutions provide their Help Desk Support Plan for just $US399 per year.
Contact CRM Asia Solutions for more information on Zoho CRM here, or drop an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Tags: crm implementation, crm setup, zoho crm, zoho online apps Read More
A new feature in Zoho Reports allows you to add User Filters on the fly, based on any field in your reports database. Here are the steps to add a Date filter in your Zoho Reports database.
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With Zoho Support, the online help desk solution, you can allow your customers to view their organization tickets, customize the portal invitation and specify the default language for your customer portal.
Tags: zoho support, online help desk solutions, zoho online apps Read More
The Zoho Online Invoice application now provides you with the ability to log time with the Timesheet Recording feature.
Tags: timesheet billing, timesheet recording, zoho invoice Read More
An ongoing warranty cost reduction program through part of your continuous product quality improvement program should mean a positive change in your accruals over a period of time.
Zoho CRM allows administrators to create email templates that can be used to increase the efficiency and professionalism of your sales teams.
Tags: zoho crm, email marketing, zoho email marketing, templates Read More
Zoho Reports, an on demand Business Intelligence (B.I.) program, and one of twenty plus applications from those clever people at Zoho Corp., can help you to improve your sales and after sales operations management reporting.
Tags: sales reporting, zoho, zoho reports Read MoreZoho CRM now has highly sophisticated Business To Business Campaign Management features so that you can plan, develop, deliver and analyse your marketing campaigns.
Tags: zoho email marketing, campaign management, marketing campaigns, zoho crm, zoho campaign marketing Read More
Zoho Corp., continues to enhance all of their 20+ web based, online, enterprise 2.0 business and utility software applications, and has recently added a few more cool features to Zoho Docs.
Tags: zoho docs, zoho online apps, zoho Read More
Logging sales calls is so easy in Zoho online CRM, which means your sales team can get on with what they do best: selling. Zoho CRM comes with an inbuilt call logger, with automated timer, options to make the call billable, and even a standard call report for Sales Managers. Here's a step by step guide on how to log a sales call in Zoho CRM.
Tags: telesales, call reports, calls, zoho crm Read More
Logging sales meetings couldn't be easier in Zoho CRM, the powerful online CRM solution and flagship of the extensive suite of Zoho business solutions. And, with built in online meeting (screen sharing) functionality, your sales team have the ability to give instant online demos to prospects/customers. Here's how to start an online meeting direct from your CRM.
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Zoho CRM autoresponders allow you to carry out automated email campaigns on leads or contacts. Here is a useful tip on how best to manage the recipients in your autoresponder list.
Tags: autoresponder, email marketing, email campaigns, zoho crm Read More
Online meetings are not like normal meetings. You cannot judge body language as well as you can when doing them face to face, you cannot always see your participants, you need to rely a lot more on technology, which can have glitches. Here are a few tips to help you on your way to hosting effective online meetings.
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Sales Managers can use the integrated online meeting function in Zoho CRM to start instant virtual desktop meetings with new leads and existing customers.
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If you have wondered how to increase the efficiency of your business website then why not consider using Zoho CRM to increase sales efficiency by capturing potential leads directly from your website.
Tags: zoho crm, web-to-lead, contact form, leads Read More
Unable to analyse claim data for your business? Unsure which products are receiving most claims? Why not utilise the power and flexibility of Zoho online solutions for Claim Management?
Tags: warranty, business claims, zoho online apps, claim management, zoho crm Read More
The tremendous flexibility of Zoho CRM web based CRM solution allows you to improve sales and accounting workflow by creating custom formula fields, CRM workflow and customised reports that can be used to automatically calculate and report on commissions owed to sales managers.
Tags: formula fields, custom reporting, zoho crm, crm setup, crm implementation, calculations Read More
Zoho Reports now supports the import of Google Docs spreadsheets for enhanced fine grain reports, charts and dashboards.
Tags: online reporting, online business intelligence, zoho reports Read More
Integrating Zoho and Google has never been easier with the latest seamless functionality between Zoho and Google with Zoho Reports for Google Apps.
Zoho Support, the web based HelpDesk and Knowledgebase software from Zoho, incorporates an SMS add-on that will alert your clients of notifications related to their support tickets.
There is a cool feature in Zoho Support, the affordable web based HelpDesk software from Zoho that allows us to map the portal to your business domain, making it very easy to access / remember the URL.
Zoho Docs, the online document management solution from Zoho, provides a great feature that allows you to upload documents without even logging into Zoho Docs. Save time, centralise documents, collaborate with your team.
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Using Zoho Support, the web based call centre and help desk app from Zoho, you can manage your clients who pay for yearly support plans by setting up a notification alert to one or more support reps regarding upcoming contracts that are due for renewal, helping smooth invoicing and payment procedures between your accounting teams and clients.
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Zoho Projects Bug Tracking module is great for managing software projects online. It helps project members submit, track and fix the bugs and issues that software projects generate and in turn allows software managers to centralise and close issues through the software development lifecycle (SDLC).
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Check out the new Zoho Projects integration to Zoho CRM! Zoho Projects Integration helps you to create projects for your clients from within your CRM account. Additionally you can monitor the status of your projects from the Accounts, Contacts or Potentials modules.
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As part of their drive to fully integrate their extensive suite of online business tools Zoho have now integrated Zoho Writer into their award winning online CRM tool, Zoho CRM, allowing you to create merged documents from your CRM data quickly and easily.
Zoho CRM is now integrated with Active Campaign's 1-2-All email marketing solution, which means you are now able to use this powerful and world renowned email marketing solution together with Zoho CRM to allow importing of your Zoho CRM contacts directly to 12All in just a few clicks.
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Zoho have released their latest online business app, Zoho Support. Zoho Support is a powerful on demand Help Desk solution that allows you to provide your customers with outstanding support.
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With a fresh new look and feel and exciting new features, there's a lot to look forward to. The new version, released this week, mainly focuses on the Tasks module, making quick task tracking and management by PMs as well as collaboration with your team members far easier than before. Here's a quick summary of what's new in version 3.0
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