The CRM Asia Solutions blog contains the latest Zoho news and useful tips and tricks for the full suite of Zoho online business solutions
Zoho have recently announced their "Zoho Support Express license", for Zoho Support online customer service software, which targets small businesses that have customer service support requirements but do not have designated full time support agents, or perhaps part time/seasonal support staff...
Tags: customer service, online help desk solutions, zoho, zoho support, zoho web apps Read MoreYou are currently at the airport waiting for your plane, and, as, your company’s national sales manager, a client calls with an issue that requires an online web meeting to be held within the next two days. You are confident that the regional sales executive and regional engineer that are assigned to this client are available in two days time. In the interest of expedience, and pleasing the client, you make arrangements with the customer to hold the web meeting in two days time...
Tags: zoho crm, calendar management, customer service Read More