Effective Warranty Claim Management Using Zoho Applications - Claims Analysis

Whilst larger manufacturers and service companies have a number of excellent warranty applications available to them, the same cannot be said for smaller businesses. Furthermore, the warranty applications targeting the larger companies come with a very hefty price tag, both in terms of the software and support.  At CRM Asia Solutions we can provide SMEs with a superb platform for their warranty procedures, and depending on specific requirements we can build a highly effective Warranty Solution based on Zoho Mail, Zoho Wiki, Zoho Reports, Zoho Docs, Zoho CRM, Zoho Meeting, Zoho Support and Zoho Projects.

For example, Zoho Reports, a highly cost effective Business Intelligence application from those really clever people at Zoho Corp. can analyse raw historical warranty claim data containing customer, product and geographical information and provide significant insights into what is happening with warranty claims, where it is happening, the significance of issues, and potentially, what may happen next.      

The benefits of these insights are clear when it comes to three key warranty metrics:

• A reduction in warranty claims.

• A reduction in warranty costs.

• A reduction in warranty accrual rates.

Additionally, a detailed analysis of warranty claims data can realize short and long term service cost savings, increased sales revenue, improved product quality and, vitally, improved customer satisfaction and retention.

Furthermore, sound warranty claims analysis can provide early warnings of product failures, has also been known to identify product and/or service issues that companies did not know existed.

And with continual use of warranty claim analytics it is inevitable that there will be improved warranty accrual forecasting.

Click here for to view an interactive dashboard containing the above claim charts and reports which were automatically generated from a summary of raw warranty claim data. (The dashboard will open in a new window).

In this example, the dashboard is being easily published and distributed using a URL generated by Zoho Reports.

You can find out more information about our Zoho Online Solution For Claim Management here.

We can provide you with a free of charge proof of concept set of reports, charts and dashboards. For more details simply drop a line to sales at crmasiasolutions dot com or complete the form here.