Featured Product: Zoho Support


Zoho Release ''Zoho Support'', a powerful online Help Desk solution!  Zoho Support is the latest addition to Zoho's suite of online business tools and comes with a built in ticket system, email parsing, knowledge management and workflow.  Zoho Support integrates seamlessly to Zoho CRM, giving you a complete 360 degree view of your customers.

Zoho Support For Help Desk, Customer Service And Technical Support Professionals

 

Zoho Support is a function rich, web based, help desk application that is simple and easy to use by help desk, customer service and technical support professionals. It helps the support centre to spend less time on processes and manual recording and more time on delivering the best possible customer support experience.

Zoho Support is a powerful and affordable online HelpDesk and Knowledge Management solution

With Zoho Support you can:

  • Automate your help desk with ticket assignment, auto-tasks and alerts setup.
  • Combine and separate out tickets from various sources.
  • Standardize support queries and answers with the integrated Knowledge Base.
  • Setup business plans, contracts, SLAs and easily track the response to customers within the resolution time.
  • Identify potential issues the performance of your organization in terms reduced productivity and resolve with the inbuilt reports and dashboards.

Click here for more details about this superb online help desk support application, including a full feature set and introduction video, or contact us for more information..