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CRM Asia Solutions guarantees training at both user and administrator level as part of the project scope for all website / CRM projects we undertake.
In addition to this, we offer the following training services:
Advanced CRM training
Already have a CRM? Need more in-depth, on-going and dedicated training for your staff? Our CRM consultant / trainers are expert in numerous CRM applications and will work with you to determine the key CRM areas that require attention, create a customised training syllabus and materials and train the relevant people in your team. Training can be in both CRM concepts (theory) and practical, hands-on usage.
Our extensive, documented CRM training syllabus can be fully adaptable to your particular CRM application and covers the following key topics: CRM Concepts, Leads, Companies and Contacts, Opportunities, Cases, Solutions, Knowledgebase Implementation, Self Service Portals, Web-to-Lead, Workflow and Workflow Communications, Reporting and Dashboards.
Business English
A major part of implementing CRMs in businesses involves creating structured and professional business communications. As a result we have a strong background in this area and several members of our team are experienced, professional English teachers with many years of corporate English teaching experience in Asia and in particular Thailand.
Our courses are designed to improve language and communication skills through structured introduction of key language points and communication techniques. Courses can be tailored to your specific needs or to the relevant teams you need trained and covers the following areas:
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Negotiations |
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Telephone skills |
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Presentations |
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Meetings |
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Business correspondence |
Microsoft Office Applications
CRM Asia Solutions provides thorough training for individuals or teams on all Microsoft Office applications such as Word, Excel, Powerpoint, Outlook, Visio and Project.
Other
We are able to offer other various tailor made courses such as Project Management and Capability Maturity Model (software development methodology).
If you are interested in learning more about how we can help train your resources, contact us here.
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