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21. Can CRM Asia Solutions / I change the code of Zoho CRM?
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22. Can I use multi currencies in Zoho CRM?
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23. What does CRM Asia Solutions’ CRM support cover?
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24. What's the role of CRM Asia Solutions within Zoho?
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25. If I find a bug in Zoho, are CRM Asia Solutions responsible for fixing it?
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26. What’s a ‘bug’?
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27. Does Zoho CRM have any online help?
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| Can CRM Asia Solutions / I change the code of Zoho CRM? |
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| No. Zoho CRM is not open source like vTiger or other open source apps. It is a ‘software as a service’ application and infrastructure, hardware and software is rented for as long as you choose to subscribe. It is the copyrighted and protected property of Zoho. You can however customise Zoho CRM to a very high degree via the admin functions due to it’s highly flexible design and you can also request features via the Zoho forum, which are released on a regular basis for you and all other Zoho CRM users throughout the year, free of charge. |
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| Can I use multi currencies in Zoho CRM? |
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| Currently, there is only the function for one currency in Zoho CRM, however you can select the currency you require using the currency locale feature in the admin section. |
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| What does CRM Asia Solutions’ CRM support cover? |
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- Consultation on Zoho CRM features and functions and best practices
- Customised user manuals
- Consultation and advice on how to get the best out of the system and apply it to your business
- Customisation of your CRM via the admin functions according to your requirements
- Training for your Zoho CRM users
- Login for your PM/team to the CRM Asia Solutions Project portal – this is used to track support requests, centralise documents and communications, add/discuss forum topics, assign tasks etc.
- Communication of issues directly to Zoho
- Expediting open issues on your behalf
- Submission of feature and customisation requests directly to Zoho
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| What’s the role of CRM Asia Solutions within Zoho? |
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| It is important to understand our sphere of control within Zoho so that progress and closure of a CRM Implementation project is not delayed by tasks that CRM Asia Solutions do not control.
We are an Alliance Partner of Zoho and have a strong relationship with them, but we do not code their software and do not have any direct say in management of enhancements, patches or release schedules. As an Alliance Partner we can assist in support ticket resolution (speeding up resolution time, assisting in communication etc). We can also suggest new features on your behalf. Software patches and enhancements however are done by the Zoho Development Support teams and are released according to their own schedule.
NOTE: Zoho-related issues found during and after the implementation project are all resolved free of charge, but are considered as separate to the implementation project itself as they are beyond our control.
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| If I find a bug in Zoho, are CRM Asia Solutions responsible for fixing it? |
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| No. We are an Alliance Partner of Zoho and will assist in communication and tracking of any bugs that are found during or after a CRM Implementation project, however we do not have any say in the techniques used by Zoho to fix issues or in their patch release schedule and bugs (which are rare) are considered as separate to the CRM Implementation projects and are fixed independently by the Zoho team. |
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| What’s a ‘bug’? |
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| A software bug is an error, flaw, mistake, failure, or fault in a computer program that prevents it from behaving as intended. A required or nice-to-have feature, or misuse or lack of knowledge of the functions of the system does not constitute a ‘bug’.
A clear outline of the intended functions of Zoho CRM together with tutorials can be seen on the Zoho wiki: http://zohocrm.wiki.zoho.com/ |
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| Does Zoho CRM have any online help? |
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| Absolutely! Please check the online help at the Zoho CRM wiki, it gives detailed help, guidelines and video tutorials. http://zohocrm.wiki.zoho.com/ |
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