In this Issue:

• CRM Asia Solutions become Thailand's first Zoho CRM Alliance Partners
• Featured Article: Everything you need to know about customers
• How can a CRM benefit your business?
• Projects this period
• Top FAQ

CRM Asia Solutions become Thailand's first Zoho CRM Alliance Partners

In Q1, 2008 CRM Asia Solutions became Thailand's first Zoho CRM Alliance Partner. Zoho CRM is a fantastic CRM solution perfectly suited for SMBs due to its robust and extensive functionality and extremely affordable pricing - just 12 USD per user per month.

This was a strategic move for us and we feel there is a lot of potential in Thailand, the ASEAN region and beyond for this great product.

Zoho CRM - at a price you only dream about!
Sales, Marketing and Support, all at US$12 only*

For more information, please click here, or email us on info@crmasiasolutions.com

Everything you need to know about customers

Do you know your customers? Do you know what they really want? Does your Sales team communicate effectively with your customers? Sometimes we make selling more complicated than it needs to be. A couple of years ago sales guru Jerry Acuff compiled a list he called "13 fundamental facts about human beings (especially customers)."

Read more here...

How can a CRM benefit your business?

Through 2010 enterprises that deploy CRM strategies will return at least 25 percent better financial metrics than those that don't.

- Gartner, Inc. "Ten Secrets for Creating a Customer-Centric Enterprise"

Whatever your thoughts, gaining insight to your customer needs is essential. One of the best ways to gather and retain such knowledge is with the use of a Customer Relationship Management (CRM) tool.

The benefits of implementing a CRM system can be measured in many areas of your business.

Read more here...

CRM set up for www.dpuniverse.com

Problem
• No centralized means of tracking pre and post sales activities by multiple sales reps in multiple countries, China and Thailand
• Sales processes were not structured
• Communication was generally very poor and not standardized, bearing little or no relation to any structured process
• No centralized calendaring or tasks list for sales and development teams
• Small management:development team ratio meant that too much admin time was being spent following up on sales and team tasks, there was no automated workflow.

Solution
• Implementation of Small Business CRM Starter Package using Zoho CRM
• Implementation of centralized calendaring and tasks management
• Implementation of automated workflow and notification triggers
• Implementation of structure workflow communication templates.

For more Case Studies click here...

What is CRM?

CRM means "Customer Relationship Management." CRM is not simply software - it is a partnership of business strategy and technology that helps you build relationships between sales, marketing, customer service, management and other functions that handle customer communications for a business.

Read more FAQs here...