In this Issue:

• CRM Asia Solutions Implements Zoho CRM in Thailand SMBs
• Featured Article: Effective Salesforces Communicate!
• A Guide to CRM Implementation
• Projects this Period
• Top FAQ

CRM Asia Solutions Implements Zoho CRM in Businesses in Thailand

t and b Solutions
Global service provider purchases Zoho CRM professional licenses. Refer to this month's featured project for more details.

BQ Bridal
Locally owned manufacturer of Thai & Western style wedding dresses, Zoho CRM implementation to enable more efficient lead management and better email communications with international leads and customers.

Steve's English Zone
English teaching resource centre, Zoho CRM professional license and implementation to assist with contact management and email marketing.

Zoho CRM is a powerful Customer Relationship Management system offered by CRM Asia Solutions, Thailand’s first Zoho Alliance partner. Zoho CRM gives you great flexibility to organize your business, communicate and collaborate with your contacts and colleagues - all at an unbeatable price of just 12 USD per month per user. 

No software, no hardware, no hassles.

Click here for more information, or email us on info@crmasiasolutions.com for a FREE demo.

Effective Sales Forces Communicate Well

Numerous companies often deal with an ineffective Salesforce by increasing the number of sales people.  However, this approach often fails to have the desired effect and can actually cause additional problems for the very sales force the company is trying to improve.  For example, an increase in the number of sales contact points creates confusion for the customer and even competition amongst sales teams; pressure to increase lead accumulation and territory coverage can lead to reductions in time spent with customers, resulting in a gradual loss of understanding of what the customer really wants. 

Instead of simply adding people to the sales team, it may be more efficient to improve other areas of the sales process...

Read more here…

A Guide to CRM Implementation

For the Small and Medium Sized Businesses (SMB), the customer really is king. SMBs that do not develop a customer focused sales approach or ‘customer-centric’ approach, not only to their sales approach but in fact everything they do from sales, to marketing, to customer service, will drastically reduce their chances of success.

There is a huge variety of sales, marketing and customer service solutions available to SMBs, which can make choosing a CRM solution to solve your business needs a difficult and daunting process.

Customer Relationship Management (CRM) doesn't have to be difficult. Here are some guidelines that you can follow before you embark on CRM implementation in your company.

Read more here...

This month’s featured project is about "t and b Solutions", www.tandbsolutions.com, a performance improvement company that understands that organisations cannot change until their people's thinking changes. Their approach is to partner with businesses to provide the management development needed for them to grow, whether it is training, coaching or consulting.

t and b Solutions chose Zoho CRM as their CRM platform in order to improve their sales and marketing and contact management. Zoho CRM allowed t and b Solutions to manage their sales pipeline and sales closure processes far more effectively. It has also empowered Marketing staff to quickly and easily segment their customers for email marketing campaigns and reporting and has enabled improvements in email communications, both in terms of quality and efficiency, between local staff and international clients.

"I needed a CRM package that would provide focus for my business in terms of finding, winning and keeping customers, and allow me to monitor this through user defined reporting.  Zoho delivered all this and was easy to implement throughout the business.  Without doubt a good investment..."
Peter Bull, Managing Director, t and b Solutions.

For more Case Studies click here...

What are the benefits of CRM to a Sales Manager?

A CRM can be a tremendous tool for sales managers. It can be used to train new sales people on your sales process as the tool can be customised very easily to match your business processes. 

By implementing communication templates and standards you can increase employee efficiency and make employees more productive, saving time at key process steps and eliminating cross-cultural email communication issues.

Managers can gain insight into sales projects and track status, forecasts, sales activities etc. without having to ask the employees to submit reports each week.  Managers are also able to use the excellent CRM ‘dashboard’ function as a ‘window’ into the complete sales process/status.

Finally, powerful reporting features, many implemented as standard, ready to use from the start, give managers access to accurate and real time business intelligence.

Read more FAQs here...

Previous Newsletters

Click here to see our previous Newsletters and other resources.

Powered by "CRM Asia Connect", the powerful email marketing solution by CRM Asia Solutions