Chat Live with Potential Leads Using Zoho Chat

Zoho Chat, another of Zoho's suite of web based business applications provides the means for potential customers to chat live with sales giving them the chance to ask product related questions and giving Sales the chance to... well... sell!

Zoho Chat, is one of many FREE online business apps from Zoho rivalling the likes of Google Talk and gives Sales teams the chance to speak directly with website leads, answer their questions and persuade them that your products are right for them.  The tool can also be used by Support teams, allowing your support personnel to chat with clients and resolve issues on the fly resulting in less admin and shorter issue resolution time.

In short, and linking strongly with the current financial crisis and way to improve your lead capture and conversion processes, it is a tremendous tool for Sales and Support and one which we would like to recommend to any business which uses its website as it should be used: as a marketing and sales tool.

Key Business Benefits

• FREE software
• Allows Sales direct contact with potential customers
• Can increase lead conversion ratio
• Can shorten lead conversion time
• Allows your clients to have direct access to Support
• Can reduce issue resolution time
• Leads / customers do not require logins
• Minimal web programming experience is required to implement
• Link contact form with a CRM to further increase sales conversion ratios

Once you have engaged a potential lead via Zoho Chat then this of course can be entered to Zoho CRM to follow the whole sales process and from their your Sales team can convert and close the new opportunity.

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