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| Articles - CRM Concepts |
Target The Right People With Customer Segmentation, CRM And Email Marketing
Also, non-IT people can quickly and easily drill down and filter on any number of search criteria: age, sex, region, product interest, personal interests, purchase history, business type, position, or any combination of these. A CRM solution allows all of this. Then, having segmented your customers, why not use the CRM standard email marketing features to mass communicate with the right people via pre-made, corporate, personalised HTML email templates? For example, you want to advertise new product suited to men between the ages of 30 and 40, in the London area who are interested in sports... no problem, with a few clicks your marketing staff can filter out all potentially interested candidates, create their email list, and mass send a personalised email giving the right information to the right people. The focus in email marketing has turned away from 'list building' and toward 'relationship building'. CRM combined with strategic email marketing can greatly increase your sales and marketing efficiency and in these tough economic times that's exactly what businesses need. Contact us here for more information. |