Choosing a CRM Solution for Your Business

Choosing the right CRM software is a key part of any CRM implementation program but selection of the correct CRM software depends on many interlinked factors. Making sure you implement the correct CRM solution may seem like a daunting task, but it does not have to be so.

CRM Asia Solutions offers CRM consulting and CRM implementation services primarily on Software as a service (SaaS), or ‘on demand’ CRMs. SaaS is a model which delivers a software application and hosts, maintains and runs the application, which is used by multiple customers over the Internet.

Many CRM vendors offer this service and although the CRM vendor may vary according to your requirements, with SaaS or on demand CRM software, Customers pay not for owning the software itself but for using it.

When implementing a CRM solution, there are numerous factors to be considered such as

• Corporate backing and sponsorship
• Current and future business requirements
• Numbers of users
• IT experience / infrastructure
• CRM Consulting requirements
• User interface requirements
• Functionality requirements
• Features provided by the CRM software: email functions, database, license type, synchronization capabilities etc
• Expandability, upgrades, patches
• Support requirements
• Hosting requirements
• And of course, budget

Yet, many of the above factors can be minimised or eliminated by choosing an on demand CRM solution.

There are numerous additional benefits such as lower start up costs, easier customisation, quick time to value and world class data security, backups and support; and this model offers a tremendously powerful solution with a high degree of scalability.

As part of our business process analysis and CRM implementation services CRM Asia Solutions will analyse your current and future business needs and recommend the best on demand CRM for your needs.

Refer to our FAQ section for more details on Software as a Service or contact us here, for a free, no obligation CRM assessment.