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| Articles - Online Productivity and Collaboration Products |
Delivering More Effective And Enhanced Customer Support With Zoho Support.Improved Customer Support Improving customer support plays a vital role in improving customer satisfaction, and better customer satisfaction in turn increases customer retention. Clearly, improved customer retention will lead to increased sales and therefore profit. At CRM Asia Solutions we believe that the Zoho Support application is a complete service solution and will allow you to deliver better customer support. Action based workflow rules speeds up response times to your clients and by providing them with access to your company's online Knowledge base your Help Desk will be delivering real added value to your clients. More Effective Customer Support And Zoho Support will also allow you to deliver more effective customer support by enabling you to handle all your incoming requests effortlessly. You can easily track unassigned requests, overdue requests, closed and escalated requests and greatly improve on resolution of your requests within agreed time-frames. Your clients will be contacting your Help Desk using various methods, e.g. phone, e-mail or web forms, and the requests can be coming from any region in the world. Zoho Support will provide you with a centralized point to manage issues or requests effectively. And if your client contacts your Help Desk Centre through email or web portal, the call can be automatically converted into requests with Zoho Support looking for all the mails from clients at regular intervals and converting them. The main features of Zoho Support are:  In addition to improving customer support and also delivering more effective customer support, the Zoho Support application is very easy to set up as there is no hardware or software to implement, and as it is delivered by SaaS (Software as a Service) it is available for your Help Desk & service staff 24/7, wherever they may be in the world. And your entire support process can be supported:  You can find more information about Zoho Support here, which includes a short video. And if you would like more information on Zoho Support please do not hesitate to contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or fill out the online form here. |
