Zoho CRM Implementation and Email Marketing UK - Masterpart

Masterpart UK sells spare parts for household electronic items such as washing machines, refrigerators and vacuum cleaners. An easy to use customer relationship management (CRM) application was required to be deployed. The CRM was to be sophisticated, on demand, without the need for hardware or software and function rich; and, at the same time, offer affordable licensing plans, low cost customization support and a short training program.

Challenge
The general challenge was to quickly and inexpensively replace outdated contact and sales management systems, without employing or contracting I.T. consultants. Masterpart required automated workflows to speed up account registration either through the company’s website or email campaigns.

Customer responses were required to be improved through a centralized customer, products and price list database. At the same time there was a need to reduce sales administration so that sales teams could spend more time with their customers.

At the same time a 360-degree view was needed for company accounts and contacts, and a sixteen thousand spare parts database, including pricing sheets and technical information.

Masterpart also wanted to introduce proactive email and telesales sales and marketing campaigns and integrate the campaigns, again through the use of automated workflows, to a sales opportunity tracking management application.

At Masterpart there was no centralized collaboration calendar for sales meetings, marketing campaigns, and other vital sales and marketing activities

Solution

• Implementation of Small Business CRM Start Package using Zoho CRM.
• Implementation of centralized calendaring and tasks management.
• Implementation of automated workflow and notification triggers.
• Implementation of CRM Asia Solutions’ Connect email marketing application.

CRM Asia Solutions implemented Zoho CRM and Connect into following departments:

• Sales
• Marketing
• Customer Support

Key elements of the project were:

Analysis and planning phase.

• Business process analysis
• Customizing the CRM to match business processes and resolve key issues.

Implementation

• Creation of Sales dashboards
• Creation of Management dashboards and reports
• Collaborative calendaring and task management
• Implementation of Quotation, Sales Order and Invoice functionality
• Set up of communication templates for every team
• Set up of workflow automation – for example, notification of closed sales, assigned/late tasks, meeting invites, large deal sizes etc
• Set up of company knowledgebase (FAQ)
• Set up of web to sales order functionality
• Set up of web to case functionality
• Implement targeted email marketing / newsletters for CRM prospects and clients

Reporting

• Set up of top level management reports.
• Set up of team level sales and weekly work reports.
• Set up of department and middle management reports
• Integration with Existing Systems
• Integration with website

Training

• Creation of training materials
• Conduct training programs for every team via pre arranged Skype conferences

Result
Following the implementation of Zoho CRM, Masterpart's sales staff now have more time to spend on what they do best - sell to and support their customers. This was achieved through automated workflows, a 360-degree view of customers, suppliers, and products, and targeted email marketing campaigns and newsletters.

For more information on how we can help you, please contact us here or on sales@crmasiasolutions.com