12 Months Zoho HelpDesk

Get professional support from our dedicated Zoho Support Help Desk and our professional and courteous team who have a wealth of product knowledge.

By subscribing to use our Help Desk you will have access to the following:

• - Submission of support requests via the intuitive Help Desk system or via a dedicated email address.
• - Ticket tracking, commenting, attachments, etc.
• - Knowledgebase articles and a powerful search engine.
• - Downloads such as articles, user guides and even training videos.
• - LiveChat support - chat live with one of our Zoho support experts and get immediate answers to your questions.

 

Note:

Support consists of Q+A help requests, advice and guidance and it is assumed that you have your own in-house Zoho administrator. This basic package does not include hands on customisation services. If you would like a quotation for Zoho customisation, please contact us here.

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Hourly Zoho Online Support

We offer hourly remote Zoho support with the aim of helping you to fix minor admin or user based problems or questions related to Zoho online solutions.

The solutions we cover are primarily Zoho CRM, Zoho Projects, Zoho Wiki, Zoho Support and Zoho Reports.

This support is aimed at administrators or users who need assistance, questions answered, ideas or strategy regarding implementation.

You will be contacted once your payment has been received so that we can agree on a suitable time and date to start the session.

Disclaimer:
This support is not designed to fix complex or highly technical administration or other issues that will take an unknown amount of time to analyse. We cannot guarantee to fix all issues within the number of hours booked without prior knowledge of systems, processes and product customisation. If additional time is required for further analysis we will inform you in advance. We guarantee that you will recieve expert advice and that we will offer suggestions for workaround solutions if available should your requirements not be possible as standard Zoho app functions.

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Zoho CRM - Rapid Implementation Package

Meant for a one man show or a small business with a few employees, our Zoho CRM Small Business Starter Package is designed to give you a kick start in getting set up on Zoho CRM.

• Short implementation time
• 3 users and no license fees*
• 5 hours of online consulting, customisation and basic training
• Free detailed PDF user guide
• Free online user guide
• Free online training videos
• One month free Zoho support via our online HelpDesk
• Access to knowledgebase articles, FAQ and training materials

* NOTE:

Free version will be used for 3 users. Certain features are deactivated in free version. Additional users will be charged at the standard Zoho license rates depending on license required. Paid users activate full Pro/Enterprise functions.

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Zoho Reports - Basic Starter Package

Zoho Reports - Small Business Starter Package *

Zoho Reports is an on line reporting and business intelligence application will provide you with a greater understanding of your business information.

Designed for small business operations with a few employees, our Zoho Reports Small Business Starter Package will give you a kick start in getting set up on Zoho Reports.

• Short implementation time.
• 2 users and no license fees.**
• 5 hours of online consulting, customisation and basic training.
• Free detailed PDF user guide.
• Free online user guide.
• One month free Zoho support via our online HelpDesk.
• Access to knowledgebase articles, FAQ and training videos.

NOTES:

* Other online Zoho Reports purchases available:

Basic Setup - Reporting requirements analysis plus up to ten MTD & YTD sales reports, just $499 USD.

Advanced Setup - Reporting requirements analysis plus up to twenty daily, MTD & YTD sales reports, including budgets and multi currency features, pricing available upon request.

** Additional users will be charged at the standard Zoho license rates depending on the license required.

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Email Marketing Basic Package

This package is an all inclusive solution for businesses wishing to do professional email campaign to up to 5,000 recipents and includes the following services:

• Subscriber list set up (no, we do not provide lists of emails)
• Selection of 10 professionally designed email templates
• Campaign setup and anti-spam checks
• Testing
• Up to 5,000 recipients
• Reporting - reads, clicks, bounces etc.
• Consulting and recommendations for improvement

NOTE: We do not allow spamming and there is a manual approval process involved to ensure you adhere to anti-spamming regulations before your email campaign is sent.

 

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