Zoho - A Comprehensive Suite of Online Business Tools
Zoho provide a comprehensive suite of award-winning online business applications. Customers use Zoho software to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
Zoho has received numerous awards and were the winners of the 'Awesome Application' and the 2012 Market Leader of the Small-Business Suite CRM and many more since. More recently:
Zoho Consulting, Support and Training Services in Thailand & SE Asia
We provide high quality, expert consulting and professional implementation and support services for the full range of Zoho online business solutions for small to medium sized businesses in Thailand and the surrounding SE Asia region.
We are a small team of people who have over 30 years of collective experience living and working in a number of Asian countries across a variety of business sectors. This provides us with a unique advantage as we have insight not only into your business processes but also sensitivity to cross cultural problems which can occur when implementing any kind of improvement strategy.
Our services focus on providing the infrastructure to expand through detailed business analysis and our core competency: on demand CRM and HelpDesk implementation. This, combined with our in-depth knowledge of Zoho online business solutions facilitate improvements in many key business areas: web presence, lead generation and capture, converting leads to sales, sales management and reporting, marketing and customer support; in addition: Knowledge Management, BI Reporting, HR and accounting.
The skill sets of our key people includes Systems Analysis and Design, Software Development, CMM, ISO, CRM, BI Reporting, Software Project Management (Prince 2), Graphical Design, SEO and Digital Marketing. We have extensive experience in CRM software and our consultants are all administrator level users.
We use the tools we sell and work online, with the aim of completing projects on time and within budget. We and have implemented numerous CRM and Zoho web applications covering education, jewellery, government, property, health, manufacturing and IT sectors.
How We Work - Using Zoho Business Software to Do Your Project
CRM Asia Solutions have carried out numerous projects for clients all over the world, completing them to the satisfaction of our clients, working entirely online using Zoho online business tools.
Zoho's slogan is "Work. Online."
Zoho business tools enable you to work online and work efficiently, saving time and money. That's just how we like to operate and just what we try to demonstrate to our customers during their product lifecycles and as a result many of them continue to expand their implementation of the Zoho family of tools as they discover just how versatile they are.
Our consultants are experts in the full range of online business tools from Zoho, including those that allow us to carry out projects with precise efficiency and at lower cost than traditional on premise implementations, all via online channels. Tools we will use from pre-sales to completion are Zoho Meeting, Zoho Projects, Zoho Show and Zoho Support.
By implementing these web based business tools to do your project, we are able to work efficiently and have successfully completed projects of all sizes and complexities.
We will successfully manage your project through to completion as follows:
If you choose to proceed with us, we will create a dedicated project for you using Zoho Projects, which we will use to manage the scope, tasks and milestones, issues & testing; we will even centralize your project documents inside the tool, so everything needed for the project is accessible to you and your team and to our team members too meaning and we can collaborate online to get the job done.
We have developed considerable expertise in implementing Zoho CRM and other projects and over the years have developed a focussed project plan for implementing these tools, including milestones, task lists and tasks for every main section of the implementation plus relevant forum categories, embedded video for key topics and categorised document sections for the types of documents you will require.
During the project we will use the project forums to discuss project matters online and we will use Skype or Zoho Meeting to carry out status updates, issue clarification, training and so on.
Our training packages are well structured with a syllabus and training materials. They are delivered by experienced professionals who have been using Zoho apps for many years and who have worked in a variety of businesses and who are often ex-teachers/trainers themselves. We utilise state of the art training software that allows us to provide quality training online. This means your team can participate wherever they may be, even on a mobile device!
The advantages are that training sessions can be more easily scheduled and resources such as rooms, projectors and so on are not required. In addition of course, it means there is less of a need for on-site, often expensive training.
Training consists of such things as:
- Traditional knowledge transfer
- Hands on activities (where we hand over control to attendees)
- Materials – PDF files, PowerPoint slides, video
At the end of the training sessions you will have a chance to let us know how the training went and how we can improve.
Post Implementation Support
When the project is finished, we will implement a free warranty period followed by an optional Support package, using Zoho Support, a powerful online HelpDesk solution and another of Zoho’s suite of business tools.
This will allow you to:
- Submit help requests via email or via tickets
- Access KnowledgeBase articles
- Download User Guides and other materials
- Access training videos
- Chat live for instant support
Zoho and CRM Asia Solutions Testimonials
Satisfied YouTube subscriber on 'Doing Email Campaigns in Zoho CRM'
[Zoho Invoice Setup and Training]
Dan Wallace, Project Manager, Inetasia, Thailand
“Our Zoho Books training was well structured, professionally managed and course materials we well designed and easy to follow”.
Khun Witawat, CEO of Raise Innovation, Thailand
Thanks for these videos on Zoho. I've been trying to get my head round all the many options and intricacies of Zoho. Your Vids have helped me work out what goes where. Keep up the good work.
[Zoho Training Materials - Videos]
Satisfied CRM Asia Solutions YouTube Channel Subscriber
"As a marketer, every bit of information that I have about who is looking at my marketing materials and what they are showing interest in is important to creating more effective marketing and sales. Having done email newsletters and campaigns in the past, I didn’t have much hope of having much real feedback from those sorts of campaigns. With CRM Asia Solutions software, I not only have hope, I have data. The information that we receive on links, forwards and reads allow us to follow-up effectively with clients as well as modify our email campaigns and newsletters to improve their impact and relevance to our clientele. The information is presented in a manner that is easy to understand and to deal with. I’m hooked."
[Connect, Email Marketing Package]
Al Lock, Marketing Consultant, Bangkok
"CRM Asia Solutions implemented Zoho CRM for us making it much easier to track our customers and do the more mundane sales emails. Support is fast and efficient and has helped me carry out admin functions."
Action Sport Asia, Bangkok
"Cost effective and robust, Zoho CRM proved to be a wise investment in the management and administration of steves-english-zone.com."
Steves English Zone, Thailand
"Having not used a customer relationship management system with a website before, the initial idea seemed quite daunting; however, my initial fears were put to rest once the package and benefits were explained and the initial set up completed. Zoho CRM’s seamless management control with the minimum of fuss has resulted in a smooth transition into the 21st Century for an organisation sceptical of some of the modern management gimmicks on the market."
Steve Graham, Teacher, Udon Thani Rajabhat University, Thailand.
"I needed a CRM package that would provide focus for my business in terms of finding, winning and keeping customers, and allow me to monitor this through user defined reporting. Zoho delivered all this and was easy to implement throughout the business. Without doubt a good investment."
Peter Bull, Managing Director, t+b Solutions, Bangkok