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CRM Asia Solutions
Zoho for Industry // Tourism //
Zoho business software for any type of business

Zoho Software for the Tourism Industry

Zoho's suite of business software is perfect for use in the travel and tourism business.  From website management, to client relations with email and whatsapp message tracking, to booking management, email/social marketing and accounting - Zoho's extensive suite of business software has it all.


Work from anywhere in the world with ease. Whether you're working from home, an urban office or a rural countryside area, Zoho will allow you to work without any problems using just a browser on any device. Host online meetings, communicate with staff and manage projects in any location around the world. This flexibility will come in very handy for team members like tour operators and support staff, and it will give them the freedom to work from home or remote locations while on customer tours.

Manage Leads, Sales & Customer Relations Using Zoho CRM

Use Zoho CRM to capture leads from the website as well as log inbound calls and even WhatsApp messages from potential leads contacting you from a variety of channels. 

James lives on Zoho CRM! Manage the complete sales life cycle using Zoho CRM

Once new leads are captured, immediately transfer them to the relevant agent for follow up based on certain criteria such as the type of tour the customer wants to join. 

Setup automation to allow your sales team to get automated alerts and thus never miss an inbound lead or a task associated to their sales jobs.

Track the status of all open leads and closed bookings as well as other things such as sales visits to prospective tour operators, hotels and other referral channels.

Zoho CRM's powerful search and filtering functions allows you to search and segment your leads and customers on any number of criteria: location, tour interest, personal preferences, age range and many more criteria, allowing you to maintain the most relevant communications and target the right people with the right promotions.
Telephony Integration


Use Zoho CRM's inbuilt telephony add on or integrate Zoho CRM with your existing telephony platform to track any inbound and outbound calls right inside your Zoho CRM. 


Stay on top of everything that goes on between staff and also customers, so you know exactly where everybody is at. The add on allows inbound and outbound calling and automatically logs the call against the lead or contact.

Managing Customer Data in Zoho CRM

The highly flexible and configurable nature of Zoho CRM means that we can customise the software to match your business. We can customise the software to include all of the relevant fields of information that you need in your travel business in order to store information on customers, such as their contact details, passport and insurance details, flight schedule, hotel name and so on. We also use the CRM to upload images of the client experience and give them access to their own data visa the CRM portal.

Marketing Using Zoho CRM, Zoho Campaigns & Zoho Survey

Use Zoho CRM to carry out various marketing campaigns both online and offline and utilise Zoho Campaigns and Zoho Social for things like social and email marketing activities, which integrate to the CRM. Also use it for customer feedback and service improvement surveys using Zoho Survey, which can be completed online and synchronise back to the CRM.

Automated Marketing

Better Lead Conversion 

Zoho SalesIQ is a cloud based business app that allows sales teams to engage with and 
understand live visitors on your business website.  Businesses that use SalesIQ will be able to clearly see important details like which pages of the website people are looking at and navigating to, as well as their device and where in the world they're looking from. All of this information is displayed on a robust dashboard and can be used to tweak websites according to the data, bringing in more potential leads and ultimately improving the conversion rate.

SalesIQ also offers livechat functionality so your Sales team can communicate with website visitors in real time, a process that keeps customers happy and pulls in even more leads! 
You can even setup visitor scoring rules that can help 'grade' the visitors on your website,  helping you to promote more relevant and structured lead follow ups. 

Marketing Integrated to your Website

And of course, all of this is fully integrated to your website! Zoho Marketing Hub is a fully automated lead conversion workflow and lead nurturing business app - you will have seamless integration and maximum efficiency.

What's more, with Zoho SalesIQ you can have website live chat and lead capture forms and even create 'engagement' bots to channel visitors to the pages/offers you want. This makes the lead collecting process even more efficient and greatly increases your business' chances of sales and bookings. You can also automate marketing campaigns and trace lead journeys through your marketing automation processes - again, making sales a thousand times easier. Also enjoy the many benefits of SalesIQ wherever you are with the mobile app.

Website Management with Zoho Sites

Laura loves Zoho Sites CMS software for effective website content management

An Easy to Use CMS

Reduce reliance on external web development companies and reduce website maintenance costs by hosting and managing your website with Zoho, using Zoho Sites.

Make your brand known to the world using Zoho Sites. Create a professional website that draws customers in and generates lead after lead for its efficient design and analyse which areas of your website customers are visiting the most using Zoho's heatmaps. 

Alter your websites accordingly to increase sales. Updating websites is quick and easy when you use Zoho Sites because you have full control. 

There are no hidden costs or expensive maintenance contracts - everything is available to you with a single click.

An Easy to Use CMS

Make your brand known to the world using Zoho Sites. Create a professional website that draws customers in and generates lead after lead for its efficient design and analyse which areas of your website customers are visiting the most using Zoho's heatmaps. Alter your websites accordingly to increase sales. Updating websites is quick and easy when you use Zoho Sites because you have full control. There are no hidden costs or expensive maintenance contracts - everything is available to you with a single click.

Website Templates

As well as the option to create from scratch, Zoho offers many ready made templates perfect for travel and tourism businesses that are designed to attract travellers from anywhere in the world. Sub-sites can also be made easily, for use by regional office websites or for worldwide accessibility by creating translated versions of your website. We're happy to introduce our special feature 'Megamenu' to help with organising these sub-sites - a feature which allows you to create complex menus and sub menus relating to your travel packages or tours for easy navigation.

There is no limit to what you can create with Zoho Sites, or any limit to how many people your website can reach. Zoho's SEO functions help people to find your tourism business website with keywords and tags so every time someone searches for a travel website, yours will be there!

Booking Management Using Zoho Bookings

Zoho Booking software for the tourism business

Manage your booking easily with Zoho Bookings, where you can automate and track bookings on your computer and even on the go using the Zoho Bookings app. Stay on top of things using our shared internal calendars, which are automatically updated and can be used by everyone on your team. Using Zoho Bookings saves you hours of time by doing everything automatically, from displaying asset rentals and periods clearly on your calendar to full integration to other calendar apps, rescheduling and cancellation.


Use Zoho Booking to receive bookings for our scheduled tours. Setup various tours along with all of the details then schedule them accordingly and accept online bookings from customers. The booking calendar can be embedded in our website for a seamless experience and all of the tour guides know what they are doing on a day to day basis.


Accounting Using Zoho Books

Zoho CRM also integrates to Zoho's finance software, Zoo Book. So when the time comes to convert leads to sales, and when we need to invoice customers, we can even integrate that to Zoho Books to produce attractive invoices which can be paid online; and payment tracking is built into the software as well, alerting us as soon as an invoice gets paid or if payments are outstanding.

Business Intelligence Using Zoho Analytics

Claudia loves Zoho Analytics online business business intelligence software for tourism businesses

Zoho business apps can all be integrated seamlessly to ZOho Analytics, Zoho's powerful online BI software.


The end result of all of these apps in the Zoho software platform can be consolidated into Zoho Analytics which allows us to create meaningful dashboards and reports in a central location which we use to analyse and discuss changes to processes, strategy and improvements.       


Zoho Analytics is a powerful tool which not only consolidates data from all of our Zoho apps but also allows us to pull in data from other systems that we use, for example in SQL or CSV format, so it really is a centralised business intelligence platform.

Customer Support

Dedicated Customer Support

Customer support is a key part in any tourism focused business. Make sure that your customers are getting the best service possible with Zoho's support portals. Centralised support tickets, single support emails, help articles and FAQs are all great ways to support customers and keep them happy and satisfied. You'll have all of these and more at your disposal when you use Zoho for your business.

Integration to Existing Systems

Of course, we understand many tour operators and other businesses in the tourism sector have existing systems, some of which are mandated by governments and other authorities.  Zoho CRM's open API allows it to communicate with any other software system so you can maintain both applications seamlessly together. For example, Bookeo is a popular tour booking application, which can be integrated to Zoho CRM to manage all of your contacts and carry out more targeted and complex email marketing and social marketing campaigns, survey and more.

Data Security

Obviously data security is absolutely critical for our industry and Zoho's platform is built using the most modern and up-to-date software security measures such as 128 bit data encryption and more. Users of the system are controlled in a central location because we use the Zoho One platform which means our IT team can set password policies and multi-factor authentication on mobile devices. Zoho themselves even have extremely tight world class security measures in place at multiple data centres around the world such as biometrics, earthquake proof buildings and employee screening.

Expand Your Business with Zoho One

The thing we have noticed most about Zoho since we implemented the various apps is how it has allowed us to expand our teams and rapidly scale up business operations. Once the infrastructure has been configured in the Zoho applications, users can be added at any time in any app and then by using Zoho One we administer all users from a central location and simply assign them the software they need to use. All of the data they process in the specific application is monitored by themselves and their managers and then consolidated into Zoho Analytics for management at higher levels.

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