Zoho Software for the Construction Business
Bring your business into the 21st century and utilize the power of technology and the cloud, using Zoho business software, to better manage your construction business using Zoho business software.
The answer: Zoho Projects, which is part of the Zoho One software bundle.
A Full Suite of Business Software
Zoho CRM for Sales & Marketing
A robust 'Customer Relationship Management' solution, that can be used by our sales and marketing teams to generate the business that I need for the construction projects.
Marketing teams love Zoho CRM as it allows them to create marketing campaigns, both online and offline, for example email Marketing or telesales or Pay Per Click (PPC) campaigns with Google, even offline printed newsletters and brochures as well as in person events like trade shows and seminars.
Campaigns and events can be managed by the marketing team who then use the CRM to collect leads which are then followed up by our sales team using a number of different communications channels such as email and phone and in-person or online meetings.
The end result is closed sales that then get passed to Construction Teams as projects until completion.
Zoho Workplace for Centralised Communications
A centralised communications hub for the whole office - email, calendar, tasks, internal chat/video calls, online customer meetings, centralised document storage.
Zoho Projects for Project Management
Zoho Projects is an online project management application that can be used for any kind of project, like construction projects. Track the milestones and tasks and in some cases subtasks for every single construction project.
Assign Tasks to different members of the project team, estimate and track actual effort. Team members are responsible for updating their own tasks and can add comments on the task, for example if they need advice or feedback on a completed task.
Everything gets tracked in one place. There's also an 'Issues' module which allows you to track any 'snagging' issues - QA defects or broken products, lack of materials etc., everything is centralised.
Centralise Document Storage, Collaborate with Team Members
One of the best aspects of Zoho Projects is that it integrates seamlessly to Zoho Workdrive which is Zoho's online document storage platform and an integral part of Zoho Workplace/Zoho One.
This means you can access documents that other teams are also using but do so from within Zoho Projects - for example, architectural plans or technical specifications.
Also upload images of completed work or of defects into a Zoho Workdrive folder directly from the project portal so that architects and designers or support staff can see these files from the office and deal with it from their side.
Zoho Workdrive allows multiple teams to collaborate on documents, track changes and versions and share internally or externally to the client.
Zoho Desk for Customer Support
Use a HelpDesk for a robust customer support platform because it is a purpose built helpdesk ticketing system which allows customers to log in and see their own support tickets as well as access numerous knowledge base articles that our team maintain.
Offer support packages to customers whose completed construction project has been released and keep customers happy by supporting them over an agreed period after their project is complete.
Customers are able to submit tickets either directly from an online helpdesk which uses an easy to remember URL similar to your website, or they can do so by sending an email to a dedicated support email address.
Zoho Lens for Augmented Reality Support
Zoho Lens is a built in part of Zoho Desk, and an augmented reality app that an agent can activate whilst dealing with a support ticket that allows the customer to utilize the phone camera on their mobile phone to show the support agent a particular problem they may be experiencing with an aspect of their completed construction project.
For example, this may be something as simple as incorrect colouring on the taps or a scratched door on a cupboard; or it might be something more serious like a leaking water pipe or damaged electrical outlet. The customer can activate the camera and show the support agent the problem in real time, whilst using their phone camera, to look at the issue at their construction site.
You can also use it internally as well, so construction workers who are working on a project on-site can use their mobile phones to show Project Managers an issue or progress in real time, especially useful if both parties cannot be on-site together.
Custom Construction App Using Zoho Creator
Zoho Creator is an app building platform that allows users to drag and drop modules and create visual forms to build bespoke apps without any coding experience. Configure field and form based automations and increase complexity with full code access so you can script complex workflow and customization features using Zoho's deluge script.
If you prefer to be able to control the functions in your construction platform and have more of a bespoke application that is purpose built for your business, then use our Zoho Creator Construction app to kickstart/improve your business efficiency.
Zoho Creator is included in the Zoho One Package and can be used as the foundations to build up your own custom app, resulting in a bespoke system specifically for your construction business.
- The above Zoho Creator app comes with modules such as
- Projects - manage your project list
- Designs - centralise and manage your project design documentation
- Tasks - manage your tasks and milestones with each project
- RFI - centralised and track all requests for information
- Issues - track issues and problems to closure
- Materials - log and track all construction materials requested by the team
- Purchase Orders - manage all POs to link back finance to the project to better track costs
- Files - centralise all files and images related to the projects