
Choose Zoho for Your Construction Business

Zoho Workplace
A centralised communications hub for the whole office - email, calendar, tasks, internal chat/video calls, online customer meetings, centralised document storage.
Zoho CRM
A robust 'Customer Relationship Management' solution, that can be used by our sales and marketing teams to generate the business that I need for the construction projects. Those guys have told me they love Zoho CRM as it allows them to create marketing campaigns, both online and offline, for example email Marketing or tele sales or Pay Per Click (PPC) campaigns with Google, even offline printed newsletters and brochures as well as in person events like trade shows and seminars. Our campaigns and events are managed by the marketing team who then use the CRM to collect leads which are then followed up by our sales team using a number of different communications channels such as email and phone and in-person or online meetings. The end result is hopefully closed sale that then get passed to me and my team to carry out full-on construction projects until completion. Management love the CRM too because it gives them a window into the business and they can generate really cool and meaningful dashboards and reports with interactive charts giving them the information they need, in order to manage the business.
Zoho Projects
This is what I use with my team. Zoho Projects is an online project management application that can be used for any kind of project, in our case construction projects. We need to be able to track the milestones and tasks and in some cases subtasks for every single construction project we do. This includes the signing of tasks to different members of the project team along with due date and estimated number of days or timeframe to complete the task as well as estimated effort. The team members are responsible for updating their own tasks and can add comments on the task, notifying various project team members, for example if they need advice on a specific task or feedback on a completed task. Everything gets tracked in one place. There's also an issues module which allows us to track any 'snagging' issues - QA defects or broken products, lack of materials etc., again we can log all of this in the same project so that everything is centralised and we do not lose information. One of the best aspects of Zoho Projects is that it integrates seamlessly to Zoho Workdrive which is the online document storage platform that the whole business uses as part of Zoho Workplace. This means we can access documents that other teams are also using but do so from within Zoho Projects - for example, architectural plans or technical specifications. On the other hand we can also upload images of completed work or of defects into a Zoho Workdrive folder directly from the project portal so that architects and designers or support staff can see these files from the office and deal with it from their side.

Zoho Desk
