Zoho Software for the Healthcare Industry
Zoho is a perfect platform for use in local clinics and hospitals, in both public or private healthcare "businesses". With over 45+ business applications Zoho's suite of business software can be used in anmy area of clinics, hospitals and other healthcare organisations to improve efficiency and collaboration.
Maintain an Effective Website for your Healthcare Organisation
Typically, a website is the initial area of use, as it attracts new patients and provides a wealth of information for visitors or potential patients. It's vitally important that our clinic's website is readable and easy to navigate in order to navigate medical information quickly and easily to find what information is required as quickly as possible.
Rather than engaging with external contractors in your area it might be more efficient to manage your website internally, so this can be done by your own internal team using Zoho Sites, which allows your team to add new content and maintain existing web pages, upload new images and make changes if needed.
Integrate your Website Channel with Other Zoho Apps
Sales and Marketing
Marketing, Communications and Customer Surveys
A healthcare organisation's marketing team can also use Zoho CRM to carry out various marketing campaigns, both online and offline, and utilize Zoho Campaigns for things like social media and email marketing activities, which integrates to the CRM.
You can also use it for customer feedback and service improvement using Zoho Survey, which allows you to build powerful and extensive online surveys for things like customer satisfaction, service improvement feedback etc.
The best part: survey results are even synchronised back to the CRM Contact record so you know their preferences/feelings before any sales or support follow ups.
This helps your team to gain a better, more in-depth knowledge of the mindset of your customer base and are thereore able to provide a much better service.
Patient Database and Booking System
The highly flexible and configurable nature of Zoho CRM means that we can customize the software to match your business. Customise the software to include all of the relevant fields of information that you need in order to store patient information: personal details, prior medical history and diagnosis information that can be entered and used by doctors. In addition to that, any kind of file can be uploaded to the patient's record such as medical reports scans, x-rays and so on.
Zoho Booking is an online booking system that allows patients to books slots for doctor consultations or even more serious operations. Hospital/clinic admin staff can use Zoho Booking to manage schedules and even payments for consultations and communicate with the patients and doctors. Zoho Bookings sends out automated communications leading up to the event and after the event, plus it integrates to ZOho Meeting so you can even arrange online consultations and Zoho Meeting automatically sends the meeting invite leading up to the meeting date.
Zoho Booking is an online booking system.
Implement Zoho Booking in your healthcare organisation to allow patients to books slots for doctor consultations or even more serious operations.
Hospital/clinic admin staff can use Zoho Booking to manage schedules and even payments for consultations and communicate with the patients and doctors. Zoho Bookings sends out automated communications leading up to the event and after the event.
Plus it integrates to Zoho Meeting so you can even arrange online consultations and Zoho Meeting automatically sends the meeting invite leading up to the meeting date.
HR Information System
Zoho People is a powerful HRIS system that can be used for the hospital HRIS application.
Customise Zoho People based on your specific healthcare organisation processes an needs, to manage things like staff information, staff experience and qualifications , training records, assets and much more.
Allow staff to log vacation requests then build approval processes that include multiple levels of management. Track staff leave allowances and more using the in built functionality.
Build additional forms based on internal processes, for example, asset or equipment assignment, and include multi level involvement with different management levels.
Improve Recruitment of New Staff & Applicant Tracking
Zoho Recruit is a complete applicant tracking system that allows healthcare organisations to manage job listings for their organisation, advertise them on popular job websites, and track applicant for the positions through to interview and acceptance.
HR teams can easily setup new job listings using the intuitive interface and post them to sites such as JobsDB in just one click. Applicant information is then kept in Zoho Recruit and interviews can be scheduled with the relevant resource in the organisation on the inbuilt calendar.
The status of the application can be tracked from start to finish and once a new member of staff starts they are migrated to Zoho People as a new employee.
Integration to Existing Systems
Of course many clinics and hospitals have their existing systems, some of which are mandated by governments and other authorities, some of which may be bespoke applications in place for many years. These do not need to be changed or sometimes cannot be changed, so Zoho's open APIs allows Zoho software to communicate with any other software system so you can maintain both applications seamlessly together.
Data Security
Obviously data security is absolutely critical for any industry but perhaps mostly so for the healthcare industry. Zoho's platform is built using the most modern and up-to-date software security measures such as 128 bit data encryption and more. Users of the system are controlled in a central location because we use the Zoho One platform which means your IT staff can set password policies and multi-factor authentication on mobile devices. Zoho themselves have extremely tightly controlled, world class security measures in place at multiple data centres around the world such as biometrics, earthquake proof buildings and employee screening.
Analytics
The end result of all of these apps on the Zoho software platform can be consolidated into Zoho Analytics which allows healthcare organisations to create meaningful dashboards and reports in a central location which can be displayed on dashboards or even on a large TV screens, which is used for corporate meetings and to analyse the data with the various teams in a real-time scenario.
Zoho Analytics is a powerful tool which not only consolidates data from all of our Zoho apps but also allows organisations to pull in data from other systems they use, for example in SQL or CSV format, so it really is a centralised business intelligence platform.
The end result of all of these apps on the Zoho software platform can be consolidated into Zoho Analytics which allows healthcare organisations to create meaningful dashboards and reports in a central location which can be displayed on dashboards or even on a large TV screens in 'war room' type scenarios, which is used for corporate meetings and to analyse the data with the various teams in a real-time scenario.
Zoho Analytics is a powerful tool which not only consolidates data from all of our Zoho apps but also allows organisations to pull in data from other systems they use, for example in SQL or CSV format, so it really is a centralised business intelligence platform.
Zoho One Scalability
Zoho software allows healthcare organisations to expand their teams and rapidly scale up business operations. Once the infrastructure has been configured in the Zoho applications, users can be added at any time in any app and then, by using Zoho One, their IT team can administer all users from a central location and simply assign them the Zoho software they need to use.