
Choose Zoho for Manufacturing and Distribution Businesses

The backbone of many businesses is a 'CRM' solution like Zoho CRM. The best thing is that Zoho CRM integrates with numerous apps in the Zoho family such as Zoho Books, Zoho Inventory, Zoho Desk, Zoho Marketing Hub and many more.
This allows you to integrate many other areas of your business into the CRM which is traditionally just a sales tool. Now, with Zoho, it becomes a full-blown ERP solution.
Whether you have a small team or a huge organisation, you need a way to structure your business processes and support them using state of the art software solutions at an affordable price to help your business grow.
Zoho CRM

Zoho Campaigns
The Marketing Team use Zoho Campaigns email marketing software to send regular email campaigns to customers to help promote new products or price discounts and send technical information about the products to all of the distributors. Zoho campaigns is linked to our Zoho CRM portal, where all of the data syncs across seamlessly so the marketing team can easily segment their target data into region or distributor type or any other type of metric for more focused email Marketing campaigns.
Zoho Inventory
For all of our inventory needs, Zoho Inventory allows us to manage stock, automatically update stock levels, track shipments, receive alerts on low stock levels, print shipping labels and much more.
And due to its integration with other Zoho apps, Zoho Inventory allows you to manage stock and Zoho CRM provides you with the sales insights for selling it to your target audience.
Zoho Inventory also integrates to key shipping apps too like FedEx etc,, so, after our Sales Team register their pipelines and track sales using Zoho CRM, products are shipped out and we know the status of every one of our shipments in one place. This allows us to track inventory from the stock keeping and inventory management part of the lifecycle to shipping and delivery to the customer.
Zoho inventory allows our team to quickly understand the stock levels of all of our products as well as the shipment status of deliveries of products to distributors. Zoho Inventory integrates with Zoho Books, which is the accounting app from Zoho, and this means we can automatically link orders and payments with inventory management and shipping.
Zoho Books
Zoho Books is used for quotations, invoices and payment tracking as well as staff expense management and tax reporting. It also uses the Vendors module in our CRM to keep track of all of the vendors we work with to track bills and and payments. Zoho Books does it all. And the best part is it integrates to Zoho Inventory to give us a complete end-to-end inventory and accounting solution.

Zoho Desk
For all of our customer support needs, including an online support desk for customers to log into and submit help tickets as well as refer to knowledge base articles.
This has helped us greatly to reduce support resolution times and also the number of support tickets, as customers can login to their support portal and search for help articles themselves and track support tickets more effectively. It even integrates to a dedicated support email address in case customers prefer to send an email.
This helps our bottom line as our support agents are able to do more with fewer staff, increasing efficiency versus cost for the Customer Support department.
Another interesting feature is that Zoho Desk allows customers to search the knowledge base articles in order to find answers to their questions which has greatly reduced our agent support time answering mundane tickets or repetitive questions. And Zoho Desk integrates to Zoho CRM so our salespeople are able to see which customers have open outstanding tickets before they approach them for more distribution sales.
Zoho Analytics
For advanced reporting and charting functionality using the data from Zoho CRM in real time. This gives our management an online real-time view of the company's performance at any given point in time as well as the predicted income revenue.
Zoho Creator
We have a couple of custom-made webforms that we built using Zoho Creator that we use to accept orders from our distributors in a structured format rather than by email, which often resulted in missing information which wasted our team a lot of time following up, trying to get all of the information they need in order to create an order. These web forms can be integrated to Zoho CRM so the incoming order can be associated with the Customer Account.
A Consolidated, Global Network of Distributors, Managed in One Zoho App
We have a number of distribution offices who are located in various regions around the world but using Zoho One we are able to consolidate all of their operational processes under one roof: Zoho One, by creating multiple locations for each office and assigning the relevant applications to the office users in those locations.
